Privacy Policy | 800 Motors

1. Scope

This Privacy Policy explains how 800 Motors - UAE collects, uses, stores, and protects information when you visit our website, request a service, place an order, submit an enquiry, or otherwise interact with our business.

It applies to information provided directly by you, information created during your interactions with us, and information generated through your use of the website.

2. Information We Collect

Contact details such as your name, email address, phone number, and delivery or service address.
Vehicle, booking, and service-related details you provide when requesting tyres, batteries, repairs, or other services.
Order and transaction details such as products requested, appointment details, pricing, and order history.
Communications you send to us, including messages, support enquiries, feedback, and follow-up requests.
Technical and usage information such as browser type, general device information, pages visited, and interaction history on the website.

3. How We Use Information

To provide products, appointments, roadside assistance, and related customer support.
To process orders, confirm bookings, manage fulfilment, and handle after-sales issues.
To communicate with you about requests, service updates, invoices, cancellations, or customer care matters.
To improve website performance, usability, product listings, and service quality.
To maintain security, prevent misuse, investigate incidents, and comply with legal obligations.

4. Sharing of Information

We may share information with trusted service providers, operational partners, advisers, or authorities where reasonably necessary to run the business, complete a transaction, support customer service, protect our rights, or comply with law.

We do not sell your personal information as part of a customer list or data marketplace.

5. Retention

We keep information for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, dispute handling, security review, record-keeping, and legal compliance.

Retention periods may vary depending on the type of record and the nature of the service provided.

6. Your Choices and Rights

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of information where retention is no longer required or where deletion is otherwise appropriate.
Object to or request restriction of certain processing where applicable.
Opt out of non-essential promotional communications by following the unsubscribe method provided or contacting us directly.

7. Security

We use reasonable technical, administrative, and operational safeguards designed to protect information against unauthorized access, misuse, loss, or improper disclosure.

No website or transmission method can be guaranteed completely secure, so you should also take reasonable care when sharing information online.

8. International Processing

Our operations and support arrangements may involve processing or access in more than one jurisdiction. Where this occurs, we take reasonable steps to ensure information is handled with appropriate protection.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect business, legal, or operational changes. The updated version will be published on this page with a revised effective date.

10. Contact

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact 800 Motors - UAE using the details listed on our Contact page.